Quality

ENdocorp Quality

When it comes to endoscope repair parts, quality is of the utmost importance. Whether it’s the parts we sell or the repairs we perform, we use a strict quality control process to ensure that your part solutions meet the highest standards.

Quality is in our blood, we teach it everyday and implement it’s teachings in every aspect of our operations. From purchasing to the sale of ready to use endoscopy repair parts, your repair quality is on our minds. We boldly implement the ISO 9001:2015 Quality Management System in our material handling process to ensure our customers have access to quality repair parts.

We leverage dynamic quality processes to ensure that each of our components and repaired products meet the original specifications and tolerances while also meeting the customers’ stated requirements, budget, and timing.

Our Quality Control Process

• ISO 9001:2015 Quality Management System
• Audited and updated quality control processes for all repair parts leaving our service & parts lab
• Meticulous visual and microscopic inspections
• Leak tested plastic components & parts
• Electronically tested components
• Visual grading of part surfaces to ensure customer satisfaction
• 30 day Return & Exchanges on most of our parts to give your repair operations confidence

Our ISO 9001:2015 Certification

We are fully compliant of ISO 9001:2015 standards and are audited on a yearly basis to ensure conformance to these standards. One of our core values is to continually strive to improve the quality of our products for all stakeholders. Click below to view our Certificate of Registration.

ISO CERTIFICATION

Our Product Liability Assurance

Rest assured ENDOCORP carries above industry standard product liability insurance to ensure the highest assurance of product performance. At ENDOCORP we understand that delivery of products and service are at the core of any and all deliverables and we back that up with $2 million of liability insurance coverage. To request proof of our product liability insurance coverage or to be added to our policy, please reach out to our finance department at acct@endocorpusa.com

Our Quality Policy

ENDOCORP offers an unrivaled customer experience, committed to supporting repair organizations with quality on-demand repair parts sourcing, increasing repair capabilities, and reducing lead time. ENDOCORP strives for conformance to customer requirements, industry regulations, on time delivery and employee safety through a dynamic management system which promotes effective business processes and the mitigation of risk.

Our Return Policy

ENDOCORP strives for conformance to customer requirements. As part of our company culture we strive for continual improvement through our ISO 9001:2015 Quality Management System. When we fail to deliver on that promise, that impacts our customer’s ability to deliver quality repairs and increases their lead time. To manage and mitigate quality issues, our entire team is on stand-by to correct these issues immediately and further take any and all corrective actions to our work instructions to prevent these issues from repeating. We have developed a return policy and return process to help our customer’s as effectively as possible.

Click below to view our return policy and process.

RETURN POLICY