Guide Plate (DR side)

Return Window: 30 Calendar Days

A. We offer returns for your items 30 days from the shipment date of your order

B. After receipt of your items, please test and inspect to ensure that they meet your quality requirements

Return Process

1. If any items are received damaged due to shipping or do not meet your quality requirements, please email returns@endocorpusa.com with the reason for the return, to begin the returns process.
2. After validation of the issue by our returns department you will be given a Credit Note # and return shipping instructions. Please make sure to include the Credit Note # with your shipment to ensure proper tracking of your return claim.
3. If the item is being returned because the wrong item was ordered, the item can still be returned within the return window, but you will be responsible for return shipping costs.

Refund Process

1. After we receive your items, we will validate to confirm the non-conformance issue and issue you a refund for the item.
2. Depending on the method of payment refunds may take 3-5 business days to settle.

Our payment terms are subject to change. For our most up to date terms, please see our Terms & Conditions page.